Select any active check boxes to clear them, and then select OK. If Outlook doesn't crash or hang, continue by selecting File > Options > Add-Ins.Īt the bottom of the window, select COM Add-ins and then select Go. Press the Windows logo key + R to open a Run dialog box.Įnter Outlook /safe, choose a profile if prompted, and then select OK.
Investigate possible issues caused by add-ins If you go through all of those steps and Outlook is still crashing or not responding, complete step 4 before contacting the Microsoft Community for further help. Try steps 1 through 3 in order until the issue is cleared. Outlook crashes even though you aren't actively using it. This article describes how to troubleshoot Microsoft Outlook when it's used together with Microsoft 365 and: You might need to disable all the ABBYY FineReader Add-ins.Outlook for Microsoft 365 Outlook 2021 Outlook 2019 Outlook 2016 Outlook 2013 More. Now close all the open windows and restart Microsoft Excel as normal. Microsoft Excel should now open in safemode.Ĩ. Type “excel /safe” or copy and paste the text below and press “Enter”ģ. You might need to disable all the ABBYY FineReader Add-ins. Now close all the open windows and restart Microsoft Word as normal. Uncheck “ABBYY FineReader xxxxxxx COM Add-in” and click “OK”Ĩ. At the bottom you will see “Manage”, make sure this is set to “COM Add-ins” and click “Go…”ħ. Microsoft Word should now open in safemode.Ħ. Type “winword /safe” or copy and paste the text below and press “Enter”ģ.
Hold the Windows key & press “R” to open a “Run” dialog.Ģ.
This can be resolved by disabling the “COM Add-in” but this is done separately in each program. This is caused by ABBYY FineReader and will display as “BEX” information after an error log in the event viewer(do not worry if you don’t know what this means just continue to the solution).ĪBBYY FineReader has a “COM Add-in” for Microsoft Word & Microsoft Excel. When trying to open Microsoft Word or Microsoft Excel they crash.
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